Q:	How do I place an order?
A:	Our customer service department will take orders by phone, fax or email. To help us serve you better please have the following information ready. -Customer account number -Purchase order number -Shipping details -Company name, address and contact person
Q:	What are your customer service hours?
A:	Mon-Fri., 8am-4:30pm (CT) Tel – 204 942 0091 Fax – 204 943 5939 Eml - info@sumacclothing.com
Q:	What are your delivery times on custom orders?
A:	The delivery times for custom orders depend on style, quantity, cresting and season. Generally a good rule of thumb for estimating is: Spring/Summer - 4-6 weeks Fall/Winter - 6-8 weeks Contact our customer service representative for more details.
Q:	Is there a minimum amount of garments per style that I can order?
A:	Yes, the minimum is 24 pieces, but check out our IN-STOCK catalogue for items that have no minimum and are available immediately.
Q:	Do you do embroidery?
A:	Yes, we have an in-house embroidery department for all your embroidery and chenille requirements. Call our customer service department for embroidery and chenille estimates. All embroidery must be quoted. Please attach a sketch with your order. Our customer service department will call and/or fax back a quote within 24 hours of receipt of sketch. Please indicate quantity, colours and placement. Upon confirmation of design and price please allow 2 additional weeks for delivery.
Q:	What is this piece of paper that I receive after I have placed my order?
A:	This is your order acknowledgment form, please review carefully upon receipt.
Q:	If I have a garment that I would like reproduced, can you do it?
A:	Yes, there is a minimum quantity of 144 pieces for custom produced garments. Sumac manufactures high quality custom athletic and corporate wear, offering a wealth of experience and an ever-growing inventory of fabrics including plush wool meltons, leathers, suedes, and a variety of nylons, knits and fleece. Coupled with our in-house embroidery capabilities. We offer unique and flexible solutions to suit your custom garment needs. Call us for a quote on your custom project.
Q:	What are your forms of payment?
A:	Credit cards – payment by Visa and Mastercard prior to shipment – subject to receipt of signed authorization. Net terms or CREDIT approved accounts: payment is due net 30 days from invoice day. Past due invoices will be assessed a late payment fee of 1% per month. We reserve the right to withhold shipments without notification on overdue accounts.
Q:	What are your methods of shipment?
A:	We ship by the method specified by you or by the least expensive method when not specified. All good FOB our Winnipeg factory. As we have no control over carriers, we cannot guarantee shipment arrival on a specified date.
Q:	What if I would like to add some more items to my order?
A:	Once an order has been placed in production we cannot accept cancellations or changes. Orders are processed within 2 days of receipt, therefore add-ons will be handled as a separate order subject to service charges listed. Please check your orders carefully. We will send out order confirmation via fax within 2 days or receipt of purchase order.
Q:	What if I would like to cancel some items from my order?
A:	Once an order has been placed in production we cannot accept cancellations or changes. Orders are processed within 2 days of receipt, therefore add-ons will be handled as a separate order subject to service charges listed. Please check your orders carefully. We will send out order confirmation via fax within 2 days or receipt of purchase order.
Q:	What is your policy on claims and returns?
A:	If you have an error or discrepancy with an order-please contact our customer service department within 48 hours of receipt of goods – prior to altering. All returns require a return authorization number (RA#) and must be made within 14 days from receipt of goods. Returned goods must be shipped with all proper documentation included and RA# marked on outside of shipping cartons. All returns must be shipped pre-paid freight: collect shipments will be returned. It is the customer’s responsibility to inspect all merchandise for correct style colour and size prior to altering in any way. We are unable to accept returns on goods that have been decorated. Due to the dyeing process used by the fabric mills and variations from different dyelots, we cannot guarantee an exact match within an order or on a repeat stock or custom order. All variations shall be within normal industry standards.